About Us > FAQ

Frequently Asked Questions

Have a question? We're here to help.

Below are common questions we receive and the answers you're looking for. If you can't find the help you're looking for, please contact us through the chat below. Click a question to reveal the answer then click a new question for more answers!

I’m a current student logging into class and don’t see a “Launch Class” button. How do I log in?

I’m a current student. How do I access my digital courseware?

How do I enroll in a class?

Can I request a course that is not on your schedule or available when I need it?

What type of payments are accepted?

When will my credit card be charged?

When will my class enrollment be confirmed?

How do I change or cancel an online purchase?

I completed class and haven’t received my certificate. How do I get a copy?

You have two options:

Purchase training directly on our web site. Once you find a course you want to take, click the shopping cart button. When you have all your courses selected then proceed to checkout.
Contact an Account Executive directly at 319-294-9035.

Yes! If you need to take a course that is not on our schedule or not available at the right time, we will work with you to find the best solution. Contact your designated sales representative, chat with us, call us at 319-294-9035 or complete the Contact Us Form

We accept Visa, American Express and Master Card. We also accept Pre-Paid Training Coupons, Microsoft Software Assurance Training Vouchers (SATV) or Cisco Learning Credits.

Your credit card will be charged once your order has been confirmed.

After purchasing online, you will receive an email confirming your order submission. This is not your enrollment confirmation. Once we review your order and confirm course availability, you will receive an email with a transaction code which confirms your enrollment. It can take up to 24 hours for final confirmation.

If you need to change or cancel an online purchase please contact us directly at 319-294-9035. We are happy to make any changes or cancellations in accordance with our Cancellation and Refund Policy.

Launch button does not show up until 30 minutes before class time
Please make sure you have agreed to and accepted the conditions to participate in the class by checking the green check next to the agreement. If the launch button is not showing, click on the agreement and accept.

Please note: If you are more than 30 minutes late our policy is to mark you as a "No Show" and we may have to reschedule you to a new date.

Once the evaluation at the end of class is complete, you will be sent a digital copy of your certificate.

If you do not receive a certificate within one business day of the class completion, please check your Spam filter and/or junk mail. If it is not there, please contact registrar@nhclc.com.

If your class is designed to use digital courseware, the code for the digital courseware is located in the class login area under Courseware Notes. (Please review the steps listed below.)

NOTE: You will not get a green check mark next to View Courseware Notes.

To access your courseware log into your account, go to the My Training link at the top.
Under Current Training select the class name
On the Enrollment Profile page, scroll down to View Courseware Notes.
Your digital courseware access codes and instructions will be listed.